Return Policy

Applicable to consumers in Denmark

1. Right of withdrawal according to Danish consumer law

As a customer, you have the right to cancel your purchase within 14 days of receiving the item without giving a reason .

Conditions for withdrawal:

The item must be returned in new condition , i.e. unused, unopened and in original packaging .

You must contact us within 14 days of receipt to notify us that you wish to cancel the purchase.

After you have informed us, you have 14 days to return the item .

Note: If the item is used or damaged, the refund may be deducted or the return may be rejected .

2. Defective or damaged products

In the case of defective or damaged products, a statutory right of complaint of 2 years applies.
In such cases, we cover all return costs .

Please contact us as soon as possible at info@solfaro.com in case of errors or damage.

3. Exchange

Exchanges are possible under the same conditions as returns:

Only for new, unused products in original packaging

Within 14 days of receipt

4. Return process

Send an email to info@solfaro.com with your order number and the reason for the return or exchange.

You will receive a return label that you can download and print .

Pack the item securely and deliver the package to a drop-off location .

Returns should be sent to the following address:

Solfaro
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

No refill fees are charged.

5. Refund

Once we have received and checked the returned item:

We will process the refund within 14 days.

Refunds will be made via the same payment method used when ordering.

The amount will be refunded in Danish kroner (DKK) and automatically converted to your local currency, if applicable.

6. Exceptions

The following products cannot be returned unless they are defective:

Products with broken hygiene seals (e.g. cosmetics, personal care)

Digital products or custom-made goods

Contact information

Company name: Solfaro
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@solfaro.com
Phone number: +44 7577 338053
Customer service: Monday to Friday from 09:00 to 17:00 (Copenhagen time)

Company number 15713161