Payment methods
Applicable to consumers in Denmark
At Solfaro we make sure that you can pay safely, easily and transparently . We handle all payments in accordance with the highest security standards and according to Danish legislation , as well as the requirements of Google Merchant Center and Google Ads .
Accepted payment methods
We accept the following secure payment methods:
Visa
Mastercard
Apple Pay
Shop Pay
All transactions are processed through certified payment providers and take place over encrypted SSL connections , so your personal information and payment data are fully protected.
Safety and reliability
Your safety is our highest priority.
All payments are processed through secure and approved payment gateways that comply with the requirements of the EU Payments Directive PSD2 .
You can therefore trust that your payment will be made in a secure and traceable manner .
Payment processing
Your payment will be processed immediately when you place your order.
This ensures that we can ship your order as quickly as possible.
We do not accept cash payments or bank transfers .
Please make sure your payment information is correct to avoid delays.
Billing and transparency
In accordance with Danish consumer legislation, you will receive an order confirmation with invoice by email after completing your purchase.
This contains a clear overview of amounts, VAT and any discounts.
Refund and repayment
If you return an item according to our return policy, the refund will be made via the same payment method you used for the purchase.
The refund will be made in Danish kroner (DKK) and will be processed within 14 days of approved return .
Contact information
If you have any questions about payment or order status, you are always welcome to contact us:
Company name: Solfaro
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@solfaro.com / Company number 15713161
Phone number: +44 7577 338053
Customer service: Monday to Friday from 09:00 to 17:00 (Copenhagen time)
Company number 15713161
FAQ- Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link so you can follow the package along the way.
How much does shipping cost?
At Solfaro , shipping is always free , regardless of order value or delivery address.
What do I do if there is a problem with my order?
Contact our customer service via info@solfaro.com – we will respond as quickly as possible and help you further.