Privacy Policy

1. Introduction

At Solfaro, we take your privacy seriously. We see it as our responsibility to protect your personal data and to clearly inform you about how we collect and use it.

This privacy policy applies to the use of our website and all services offered by Solfaro. By using our services, you agree to this policy.

Note: Solfaro is not responsible for the privacy policies of third-party websites to which we may link.

2. Who are we?

Company name: Solfaro
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@solfaro.com
Telephone number: +44 7577 338053 / Company Number: 15713161

Customer service: Monday to Friday from 09:00 to 17:00 (Copenhagen time)

Solfaro is the data controller under the General Data Protection Regulation (GDPR) and the Data Protection Act in Denmark .

3. What information we collect

Using our services

When you use our services or place an order, we collect necessary information such as:

Full name

Address and delivery information

Email address and phone number

Payment information

Order history

Communication

If you contact us, we may save your messages and contact information in order to help you in the best possible way.

Cookies

We use cookies to improve your user experience, analyze traffic, and personalize content and ads (in accordance with Google's guidelines). You can manage your cookie settings at any time through your browser.

4. Purpose of data processing

We only use your information for the following purposes:

Processing and delivery of orders

Customer service and support

Improving the website and user experience

Compliance with legislation (e.g. accounting and VAT)

Marketing (only with your consent)

We never collect more information than necessary , and we do not use it for other purposes without your prior consent.

5. Third parties and data sharing

We only share information with third parties when necessary, for example:

Payment providers

Delivery companies

Assessment and analysis tools (e.g. WebwinkelKeur)

All third parties are contractually obligated to process data in accordance with GDPR. Your information is never sold.

6. Data security

We use technical and organizational security measures, including:

SSL encryption of our website

Limited access to personal data

Secure data hosting

7. Your rights

You have the right at any time to:

Get insight into the information we have about you

Have your information corrected, deleted or restricted.

Object to data processing

Revoke consent

File a complaint with the Danish Data Protection Agency.

If you wish to exercise your rights, you can contact us via info@solfaro.com .

8. Minors

Our services and website are not directed at persons under the age of 18. We do not knowingly collect information from children.

9. Newsletters and communication

You can unsubscribe from newsletters at any time via the link at the bottom of each email.
If you would like to change or delete your information, please contact us.

10. Changes to the Privacy Policy

This policy may be updated as changes in legislation or our services occur. The latest version will always be available on our website. We recommend that you review the policy regularly.

11. Contact information

Do you have questions, would you like to access your data or would you like to file a complaint?

Email: info@solfaro.com
Phone number: +44 7577 338053
Postal address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom / Company Number: 15713161

Customer service: Monday to Friday from 09:00 to 17:00 (Copenhagen time)